At CapRock Services, we provide companies with the tools they need to grow and expand their business. We help with a wide range of needed services such as credit card processing, payroll, and our main area of expertise: funding.
Even with proper funding and processing techniques in place, businesses can still run into issues that affect their earnings and overall health. One of these areas is employee training. Your employees are the key to the success of your business and when looking at the most successful businesses you’ll find well trained professionals in key positions are a common theme. Many of our clients ask us, “What is the best approach to training new employees?”
Here are six tips to help with employee training.
Stay On Point
With every new hire, you’ll want to make them feel welcome. When training a new hire, the training should be focused on the tasks at hand, so keep the training plan focused on specific tasks and duties. By building a solid base, you assure your new employee will be able to perform the duties they were hired for and will be comfortable in their work. While integration into workplace culture is important, that occurs over time and is earned, it's not really something you can train.
Keep It Simple
Training should be a simple process. Start with the basics and then build up to the more complex processes. Some methods advise explaining to an employee where they fit in the overall business structure. At the very beginning this may be unnecessary. Training should focus on the skills a new employee needs to do their job effectively. Once they have mastered their duties, then context becomes important. Simply put, understanding how you do something leads to understanding why it is important.
Stick To the Process
New employees will make mistakes – that is the nature of learning any new skill set. Despite being new, when teaching new hires their duties you have to be firm in making sure they learn proper procedures. By being firm now, you reduce the chance that they will pick up bad habits that will be harder to correct later on.
With new hires, be sure to focus on the setting of concrete goals. Every job has a purpose and everything that is being done should lead to a tangible result. So when training new employees, they should be meeting business goals from the moment they start. This also has the added benefit of making them feel more involved and understanding that what they are doing at work has a purpose.
Limit ‘Dead Air’ Time
Many new hires have periods of their onboarding process where they are not doing much of anything. This can be unavoidable as the trainer or orientation leader may be called upon to do other business related activities. When this happens, make sure that new employees are kept busy. By being told to wait here until someone comes back, they can get bored and it creates a bad impression. So give them a task to perform even if it's a simple one. By staying busy, they learn that there is always work to be done and everyone is here for a reason.
Earn Input and Autonomy
Lastly, while new employees may have valuable insight into procedures and day-to-day activities, modifying existing operating procedures is a right that is earned not given. Only once an employee understands why and how a procedure works, should they be allowed to change it. In time, by learning the rules and why they matter, an employee's innovations, ideas, and input become more nuanced and precise.
If you have any questions regarding employee training best practices, please contact us at CapRock Services.